Getting started with Level up casino is straightforward once you know the steps — this guide walks you through each one. Whether you are new to the platform or a seasoned player, understanding the registration process, wagering requirements, and security measures will help you make the most of your experience.
What You Need First
- A stable internet connection and a modern browser (Chrome, Firefox, Safari, Edge) or a mobile device with a compatible operating system.
- A valid email address that you have access to for verification and correspondence.
- Personal identification documents (passport or driver’s license) for the mandatory KYC procedure before withdrawals.
- A payment method accepted by the casino, such as Visa, Mastercard, e-wallets like Skrill or Neteller, or cryptocurrency.
- An understanding of your local gambling laws — note that winnings from a Curacao-licensed casino may be subject to local income tax, so check your jurisdiction.
Registration
- Visit the site and click the “Sign Up” button, usually located in the top right corner.
- Fill in the registration form with your email, a strong password, and personal details (name, date of birth).
- Verify your email by clicking the link sent to your inbox.
- Complete your profile by adding your address and phone number.
- Make your first deposit — the minimum deposit is typically $10 or equivalent.
- Claim your welcome bonus if desired. Note that bonuses come with wagering requirements (see next section).
Wagering Calculation
Understanding wagering requirements is crucial to avoid disappointment. Suppose you deposit $50 and receive a 100% match bonus up to $100 — so you get an extra $50. The bonus terms state a wagering requirement of 35x (bonus + deposit). This means you must wager 35 × ($50 + $50) = $3,500 before any winnings from the bonus become withdrawable.
Now consider game contributions. Most pokies contribute 100% to wagering, while table games like blackjack may contribute only 10%. If the RTP (Return to Player) of a pokie is 96%, your expected loss per $1 wagered is 4%. Over $3,500, expected loss = 0.04 × $3,500 = $140. Since your bonus is only $50, the expected loss exceeds the bonus, making it a negative expected value proposition. Therefore, it is often better to treat bonuses as a chance to play longer rather than a guaranteed profit.
To track your progress, divide the amount you have wagered by the total requirement: progress = (wagered amount / $3,500) × 100%. Many casinos display this in your account.
Security
Security is a top priority. The platform uses 128-bit SSL encryption to protect data in transit. Two-factor authentication (2FA) is available for account login — enable it for extra safety. The site holds a Curacao eGaming license, meaning it undergoes regular audits for fairness. KYC (Know Your Customer) verification is required before your first withdrawal; you must upload a photo ID and a proof of address. For responsible gambling, you can set deposit limits, session time reminders, and self-exclusion periods directly from your account settings.
Money In, Money Out
| Payment Method | Minimum Deposit | Withdrawal Time | Fees |
|---|---|---|---|
| Visa | $10 | 3–5 business days | None |
| Mastercard | $10 | 3–5 business days | None |
| Skrill | $10 | 24–48 hours | None |
| Neteller | $10 | 24–48 hours | None |
| Bitcoin | $20 | 1–12 hours | None (network fees may apply) |
Deposits are usually instant. For withdrawals, the casino processes requests within 24 hours, but the actual time depends on your payment provider. Make sure your account is verified before requesting a payout to avoid delays.
Pro Tips
The VIP program consists of four tiers: Bronze, Silver, Gold, and Platinum. You earn points by wagering on real money games — typically 1 point for every $10 wagered on pokies, and lower rates for other games. Points can be exchanged for bonus credits or free spins at a rate set by the casino. Higher tiers offer perks like faster withdrawals, a personal account manager, exclusive promotions, and cashback on losses. To advance, you need to accumulate a set number of points within a month.
- Tip: Focus on pokies with high RTP to maximize point accumulation per dollar wagered.
- Tip: Check the promotions page regularly for reload bonuses that can boost your balance.
Fix It Fast
Here are common issues and how to resolve them:
- Forgotten password: Click “Forgot password” on the login page, enter your email, and follow the reset link.
- Withdrawal pending for too long: Ensure your account is verified. If it’s been over 48 hours, contact customer support via live chat.
- Game not loading: Clear your browser cache and cookies, disable ad blockers, or try a different browser.
- Bonus not credited after deposit: Check if you entered a bonus code. If yes and still missing, contact support with the deposit transaction ID.
- Verification documents rejected: Make sure the ID is in date, the photo is clear, and the address proof matches your registration details.
Players Ask
How do I reset my password?
Click the “Forgot Password” link on the login page, enter your registered email, and follow the instructions sent to you.
What is the minimum deposit amount?
The minimum deposit is $10 for most payment methods except Bitcoin, which requires $20.
Are my winnings taxable?
Since the casino operates under a Curacao license, you are responsible for reporting any gambling income according to your local tax laws. Consult a tax professional if needed.
Can I play on my mobile phone?
Yes, the platform is fully responsive and works in mobile browsers. There is no dedicated app, but you can add the site to your home screen as a progressive web app (PWA) for quick access.
How long does a withdrawal take?
Processing takes up to 24 hours, then the payment method adds its own time: e-wallets 24–48 hours, cards 3–5 days, cryptocurrency 1–12 hours.
What games are excluded from wagering contributions?
Usually, all pokies contribute 100%, while table games and live dealer games contribute less (e.g., 10–20%). Check the bonus terms.
How do I verify my account?
Go to the “My Account” section, upload a valid passport or driver’s license, and a utility bill or bank statement from the last three months. Approval typically takes a few hours.
Is there a loyalty program?
Yes, the VIP scheme offers four tiers with increasing benefits, including cashback, faster withdrawals, and a personal manager. You earn points by wagering.
Getting started with level up is easy once you follow the steps above. Remember to gamble responsibly, keep track of wagering requirements, and enjoy the variety of pokies and table games available.